❖ When they identify that they don’t have a key for a contact, they are finding Mailpile’s proposed “Find encryption keys” prompt easily. ❖ Users do not appear to think about whether a message is being encrypted unless you prompt them to.
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The results follow, including top-level takeaways for developers, two profiles of users whose use cases are particularly relevant to teams working to protect free speech and human rights, and a more detailed analysis of findings. As in all of SUP’s user tests, she spent some time clarifying to users the basic mechanisms of security, to help ensure users did not walk away with half-formed understandings of the protections the tool does and does not offer. Over two days in November 2014, Gillian “Gus” Andrews ran hands-on, in-person tests with five users. The Mailpile team asked for the assistance of OpenITP’s Secure User Practice (SUP) project in user testing of a few auto-discovery features they want to add to help users find their contacts’ encryption keys. Mailpile has a browser-based client with a sleek modern design at a quick glance, people have confused it with Gmail. Of these, Mailpile is one of the most promising and furthest along in development.
In the browser, Mailvelope aims to help encrypt using services like Gmail, but it cannot offer the protection of removing messages from a server which could be attacked or compromised.įortunately, a handful of open-source secure email solutions are currently under development, including Whiteout, Bitmask, and Mailpile.
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Enigmail, the plugin which supports encryption on Thunderbird, is finicky and hard to use. The leading open-source client, Thunderbird, is no longer being actively developed by Mozilla.
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Trainers who teach activists and journalists how to encrypt and secure their communications have identified desktop email clients as a pain point. But they understand that encrypted communication requires dedicated apps. Takeaway: Users do not think about whether a message is being encrypted unless prompted. Mailpile is a browser-based client for encrypting email.Īctivity: User testing and contextual interviews on an encrypted, browser-based desktop email client.
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